Returns & Refunds

Every “thatsjustme” item is made to order just for you, so we don't accept returns or refunds for buyer's remorse — wrong size, changed your mind, or didn't love the fit. Please check the size guide on each product page before ordering.

Damaged, defective, or wrong items: we fix these, no drama. If your order arrives damaged, defective (bad print/flaw), or isn't what you ordered, email us at hello@thatsjustme.co or through the "Contact" page within 30 days of delivery with your order number and clear photos. We'll arrange a replacement or refund — no need to ship anything back unless we ask.

Non-returnable: Made-to-order and personalized items, sale items, and gift cards.

EU 14-day cooling-off period: If your order ships into the European Union, you have the right to cancel or return within 14 days for any reason, without justification. The item must be unworn/unused, with tags, in its original packaging, and you'll need proof of purchase.

Refunds: Once we receive and review your claim (or returned item, if requested), we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days — note your bank may take additional time to post it. If more than 15 business days have passed since approval, contact us on the "Contact" page immediately.

International orders: Refused or unclaimed packages, including ones held at customs for unpaid duties, aren't eligible for refund, since those charges are set by your destination country.

Lost in transit? If tracking says delivered but it's nowhere to be found, or your package goes MIA, reach out and we'll work it through with you.